Política de cancelación

Every Morana + Raven piece is handmade with care, and work on your jewelry may begin shortly after your order is placed.

Order Cancellations

If you change your mind after placing an order, please contact Morana + Raven within 48 hours of purchase to request a cancellation.

Orders canceled within this 48-hour window are eligible for a full refund to the original payment method, provided the order has not already been shipped.

After the 48-hour cancellation period, orders can no longer be canceled or refunded. Because each piece is handmade and the process of creating, preparing, or sourcing materials for your jewelry may have already begun, this policy is strictly applied.

Once an order has been shipped, it cannot be canceled.

Custom & Personalized Orders

Custom and personalized pieces are created especially for you. Once work has begun on a custom or personalized order, it cannot be canceled, changed, returned, or refunded.

If you need to make a change to a custom order, please contact us as soon as possible. We’ll do our best to accommodate your request if work has not yet begun, but changes cannot be guaranteed.

Exchanges & Store Credit

After the 48-hour cancellation window has passed, a refund will not be issued for final-sale jewelry.

Where applicable, an exchange or store credit may be offered at Morana + Raven’s discretion, subject to the terms and eligibility requirements outlined in our Refund & Return Policy.

Items that arrive damaged, defective, or incorrect are handled separately under our Refund & Return Policy and are not considered order cancellations.

Questions?

If you need to cancel an order or have questions about an existing order, please contact Morana + Raven at info@moranaandraven.com and include your order number.

The sooner you contact us, the better the chance we’ll be able to make changes before work on your piece begins.

By completing a purchase from Morana + Raven, you acknowledge and agree to the terms of this Cancellation Policy.