Política de envío
Thank you for shopping with Morana + Raven. We take great care in preparing and packaging each piece for you. Every piece is handmade with care and attention to detail. We want your jewelry to arrive safely and beautifully, so please review the information below before placing your order.
Processing Time
Because our jewelry is handmade, please allow 4–8 business days for your order to be created, carefully packaged, and prepared for shipment.
Processing time is separate from shipping time and begins after your order has been confirmed. During busy periods, holidays, or special releases, processing may take a little longer.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Shipping Rates & Free Shipping
We offer free standard shipping on orders over $200.
For orders under $200, available shipping methods and rates will be shown at checkout based on your destination and selected delivery method.
Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
Orders Shipping from the United States
Within the U.S.:
- USPS Ground Advantage: approximately 3–6 business days
- USPS Priority Mail: approximately 3–5 business days
- USPS Priority Mail Express: approximately 1–3 business days
To Europe:
- Approximately 10–12 business days
Orders Shipping from Europe
Within Europe:
- Approximately 6–8 business days
To the United States:
- Approximately 12–15 business days
Please note that all delivery times are estimates and are not guaranteed. Delays may occasionally occur due to the carrier, weather, holidays, customs, or other circumstances outside of our control.
International Orders, Customs & Duties
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Customs processing may also cause additional delivery delays. Unfortunately, Morana + Raven cannot control customs processing times or fees charged by local authorities.
Tracking Your Order
Once your order has shipped, you’ll receive an email confirmation containing your tracking number and a link to the carrier’s website.
Please allow a little time for tracking information to become active after receiving your shipping confirmation.
Alaska, Hawaii, U.S. Territories & APO/FPO Addresses
Please allow additional transit time for these destinations:
- Alaska & Hawaii: approximately 10–15 business days
- U.S. Territories & APO/FPO addresses: please allow up to 3 weeks
Some expedited shipping services may not be available for PO boxes, APO/FPO addresses, or U.S. Territories. Available options will be displayed at checkout whenever possible.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order.
If you notice an error, contact us as soon as possible. We’ll be happy to update the address if your order has not yet shipped.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed or Damaged Packages
Once your package has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and service.
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us. We’ll do our best to help you locate the shipment or determine the appropriate next steps.
For damaged packages, please keep all packaging and take photographs of the package and its contents, as these may be required when submitting a claim with the carrier.
Questions?
Have a question about your order or shipment? Please contact us at info@moranaandraven.com.
We’re always happy to help and want your Morana + Raven jewelry to reach you safely.